Care & colour warranty
Unless specified, all byCARA pieces are nickel free costume jewellery. byCARA is not responsible for the maintenance of your jewellery.
Costume jewellery will change colour over time with wear and tear and various other aspects. To make the color last longer we suggest you keep your byCARA pieces away from:
- dishwashing soap
- hair products
- jewellery cleaners
- other harsh chemicals
- remove while exercising to avoid contact with sweat
Where stated, gold plated is a coat of gold over a lesser metal such as brass. It is still subject to color loss. A base metal such as steel or brass is dipped into a bath of electroplating solution, with a lump of solid gold. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is quite thin, the plate (and hence the color) can wear off but not as quickly as non-gold plated. If you want items that are longer lasting and more sustainable and waterproof, please select pieces marked stainless steel PVD coated (find more info here)
Everyone's skin type is different. Some people have strong reactions to bronze & gold plating. It's not our fault. No refunds or returns are given for this reason or the turning of your jewellery color caused by skins oils.
Your byCARA should be the last thing you put on and the first thing you take off. The air around us is what makes metal tarnish. We recommend using our ziploc or sandwich bag with the air squeezed out to prevent oxidization or when storing your fashion jewellery try wrapping each piece in anti-tarnish paper. If you don't have anti-tarnish paper use an eyeglass cloth.
Stainless steel PVD Waterproof 1 Year Warranty:
All items marked stainless steel PVD coated are covered by one year colour warranty as per below.
We're serious about our new waterproof stainless steel quality! We don’t say our jewellery is waterproof for the sake of marketing, we actually mean it. So, if your stainless steel PVD chains or earrings lose the colour in under one year since they were purchased we will immediately replace them (if still in stock, otherwise issue a voucher to the value)at no cost to yourself. Items not labelled as stainless steel PVD coated are not covered in our colour warranty. The 18k gold tone may turn a bit darker after wearing but it will not fade. The one year warranty doesn’t cover jewellery breakages or wearing scratches. The color warranty does not include the extender and fastenings. J
ust pop us a mail: email@example.com